FAQ
Have a specific question or need help?
Email us at customerservice@scentbeauty.com, and someone on our lovely team will assist you within 1 business day.
Customer Service hours are Monday through Friday 9 to 5 Eastern Time.
General Inquiries
Will TATE 01 be available in stores?
TATE 01 will be coming to stores in the US, CA, UK and the EU. Stay tuned for updates.
Follow @tatebytm on Instagram for the latest updates on where to find TATE 01 in stores.
Where does TATE 01 ship?
We currently ship to customers across the US, CA, UK and EU. At this time we are unable to ship to Alaska, Hawaii and US territories including APO, DPO, and FPO locations.
What is your return policy?
We want you to love your order! If for any reason you’ve changed your mind, we accept returns up to 30 days from purchase date.
For all returns, please contact us at customerservice@scentbeauty.com.
When will my order ship?
Due to high demand, please allow 8-10 business days to ship for US and CA customers. Pre-orders expected to ship by October 23rd for UK and EU customers.
Can I cancel or change my order?
Unfortunately, we are unable to accommodate order cancellations or modifications at this time. Please reach out for assistance with any inquiries.
How much is shipping in the United States?
If your purchase does not meet the ‘free shipping’ threshold, you will see $8.95 added to your total at checkout.
How much is shipping outside of the United States?
If your purchase does not meet the ‘free shipping’ threshold, your shipping charge will be calculated at checkout when you input the shipping address.
Who handles international shipping outside of the United States?
We partner with trusted international carriers such as Royal Mail & DHL to ensure your order arrives safely. You may see the name of our shipping partner in your tracking details.
Product Inquiry
Is TATE 01 vegan?
Yes! TATE 01 is vegan and contains no animal-derived ingredients.
Is TATE 01 cruelty free?
Yes! TATE 01 is cruelty-free and has not been tested on animals.
Is TATE 01 gluten free?
Yes! TATE 01 is gluten-free. If you have a gluten allergy or sensitivity, we always recommend reviewing the full ingredient list and consulting your healthcare provider if you have any questions.
What does the perfume smell like?
TATE 01 is a fresh aromatic woody fragrance. Sparkling bergamot and clary sage blend with luminous white florals, settling into creamy tonka, warm amber, sandalwood, and soft woods for a quietly addictive finish.
How should I apply the perfume?
Spray onto pulse points: the wrists, neck, behind the ears, or wherever you desire.
What is an Eau de Parfum?
An Eau de Parfum is a long-lasting fragrance with a higher concentration of perfume oils.